Incident management Incident management is the process of responding to an unplanned occasion or service interruption and restoring the service to its operational state. A clear ESM eyesight and strategy is vital to make sure prosperous organizational implementation. This consists of collaborating with key stakeholders to align ESM initiatives with https://edgarhznam.theideasblog.com/33849730/not-known-factual-statements-about-enterprise-service-management