My only complaint would be that the pocket in front of me was ripped and my items, like iPad and airline Journals, held slipping to the ground. I skipped my flight since previous flights arrived in late. Customer support hard to find and could not reschedule for a similar day. https://sites.google.com/view/business-class-flights-/6-things-do-while-booking-tickets-for-flights-to-bangkok-from-london